This page provides customer support and inquiry information for the mobile application "ShortsStudy". For any inquiries regarding app errors, payment/subscription issues, feature suggestions, or other matters, please contact us using the information below.
1. How to Contact
- Email: afm.seller@gmail.com
- Including the following information in your inquiry will help us respond quickly:
- Device and OS version you are using (e.g., iPhone 14, iOS 18.1)
- App version (can be found in the app's settings screen or in the store)
- Description of the screen where the issue occurred and steps to reproduce
- (For payment-related inquiries) Payment date and time, account used, subscription product name
2. Support Scope
- Technical issues such as app crashes, screen glitches, loading delays
- Subscription payment/restoration inquiries (App Store / Google Play)
- Learning records and progress synchronization inquiries
- Feature suggestions, improvement requests, and other service-related feedback
3. Response Time
This service is operated by an independent developer, and we strive to respond as quickly as possible. We typically reply via email within 1-3 business days.
4. Payment and Refund Information
- All payment and refund processing for iOS follows Apple App Store policies.
- If you wish to cancel a subscription or request a refund, please do so through the Subscription Management screen in your App Store account or through Apple Support.
- If you cannot view payment history within the app, please contact us via email with your account information, and we will help you verify it.
5. Account and Data Inquiries
- For requests related to personal information/data such as account deletion or learning record deletion, please send an email request, and we will process it within the scope of applicable laws.
- For more details, please refer to the Privacy Policy.
6. Other Information
- App features and policies may be continuously improved, and major changes will be announced through in-app notices or store descriptions.
- Bug reports and feature suggestions are greatly helpful in improving service quality. Please feel free to share your feedback.